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Authenticity Certificate at perfume.com.au
Authenticity Guarantee
    
  Price Match Guarantee - Policy Terms & Conditions

 Please read carefully.

We have dropped prices across our entire web site. We guarantee to match our competitors prices (subject to these fair conditions) ... and when we do we will also give you FREE DELIVERY (orders over $95) plus a FREE perfume sample of your choice, plus our Authenticity Certificate for your peace of mind. Read below, and you will also learn why perfume.com.au is one of the safest places for you to buy your perfume online.

YES we guarantee to price match all Department Stores, Chemists and other Perfume Outlets
... providing they operate from physical retail premises. They should be a reputable Australian company as recognised solely by Perfume.com.au, who are not clearing out old or damaged stock, testers, closing down or being liquidated. They also need to have the item physically in stock.

YES we guarantee to price match other major Web Sites.
Provided they are reputable, operate from real premises, and actually hold in stock genuine items like we do.
EXCEPTIONS
We're not convinced that all perfume web sites are offering the same truly authentic products that we do. Over the past 3 to 4 years we have seen new perfume web sites pop up nearly every week! Some make all sorts of promises and our research has shown that a lot operate from post office boxes and mobile phones. (Consumer Affairs Departments warn consumers against dealing with businesses that only provide a post office box address).
Also we have discovered that a vast percentage of other web sites selling perfume are just agents. They hand-ball the orders they get to overseas warehouses who then deliver the products directly to the ordering customer. It is called 'Drop Shipping' and this is disturbing because
personal details, private phone numbers and even credit card numbers can end up overseas where privacy rules may not be as strict as here in Australia. These web sites that hand-ball the orders, never see the products that are delivered, but still claim they are genuine. Many sites look really big and professional, but they're not, they just look like they are.

Note: HIGH DELIVERY FEES - Where another web site charges high delivery fees, we may have to take that into consideration when working out a fair overall price to match.

Sorry we can NOT price match items on eBAY, and here’s why…
Since our company Director appeared as an expert on Channel Sevens ‘Today Tonight’ program regarding a story on fake perfume, we have received dozens of enquiries regarding fake perfume. Many from people who bought off eBAY. We tested bottles sent to us, and most were fake or found to be stale stock. Obviously we can not price match our fresh genuine perfumes against what could be fakes or stale perfume on eBAY. Honestly eBay is one of the worst places to buy genuine perfume. Don't get stung.

Can you tell which of these are fake? The bottles on the left of each type are fake.

For more detailed information on fakes and how to spot them click here

We can NOT price match items from markets, and here’s why…
The majority of fake and stale perfume is sold at markets. We’re just not going to even bother comparing our fresh genuine products with those sold there.

ADDITIONAL NOTES:
It is the customer’s responsibility to provide evidence of the prices to be matched if we require. Our staff unfortunately do not have the time to research all our competitors prices. We may in some cases ask for details/copies of printed advertisements, price lists, web links to a competitors web site etc. We will gladly match the price for you once we verify it
.

Perfume.com.au can only match prices for items we have in stock on our web site, and reserves all rights to refuse price matching on the basis of these conditions, or if otherwise not completely satisfied. Price matching is exclusively for our customers only, and may not apply to bulk purchases, other shops or outlets. Price matching can not be used in conjunction with discount coupons, rewards points, or affiliate type claims.

Thank-you for taking the time to read this. We look forward to serving you.

How to get a Price Match

OPTION 1
Click here for a Price Match Form. We will verify the details and get back to you quickly with an answer.
 
OPTION 2
Click here to go ahead right NOW and order a product at the price you want matched. We will only process your order if we can match the price.
 


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Sample Gift Wrapping Quality Gift Wrapping

When sending a gift, make it special by having it arrive in a gift bag or gift wrapped. Optional card too, with warm words written by you!

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  We accept the following payments:
perfume com au accepts these payments
* We do NOT charge your credit card if we can't supply.
Many other perfume sites do NOT hold stock, it just looks like they do. Typically they use a P.O. Box address, and as soon as they get your order quickly charge your credit card, and then try to get your order delivered to you via overseas suppliers. You can be left waiting weeks! At
perfume.com.au® we hold in stock almost everything we sell to check it is 100% GENUINE. If we can't supply immediately we contact you BEFORE ever charging your credit card.

    

   
 
     
 
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