1.
Are all your products genuine?
Definitely 100% guaranteed.
At perfume.com.au™ we never sell anything other than genuine brand
name items. Our products are sourced from reputable authorised top
tier distributors of the original designers brand.
WATCH OUT FOR PERFUME
SITES WHO DO NOT HOLD STOCK
Many perfume web sites in Australia are simply agents, who
operate out of a home office and never hold any stock. Some have
flashy websites, and look like that are really big companies when
in fact they are not. They get your order and hand-ball all your
personal details to their overseas contacts, who arrange packing
& delivery. The item then slowly makes it way into Australia
undergoing all sorts of handling and extremes of temperature. You
can be left waiting weeks!
At perfume.com.au we check our stock is 100% GENUINE, and if we
can't supply immediately we contact you BEFORE ever charging your
credit card.
You are most welcome to come in and see us at 6 London Drive, Bayswater,
Melbourne, VIC, 3153. Click
here for opening hours.
2. WHY IS YOUR PERFUME SO CHEAP?
The reason is because we are mainly importers that sell
DIRECT to the public. This cuts out agents and
wholesalers. We pay all Australian Customs Duties, GST and other
fees. Our customers SAVE
lots of money as a result.
3. HOW to ORDER
Ordering is as EASY
as 1, 2, 3.
1) Browse the web site, and CLICK on the products you want.
2) Select size and any options you want, and then CLICK the 'Add to Cart'
button.
3) CLICK on 'Checkout' and complete the secure
order form.
OR simply give us a telephone call and we'll gladly organise your
order.
4. Do you stock samples?
Yes. We have genuine vials and miniature bottles from
only $3 each.
CLICK
HERE for our current list.
5. Can you get a perfume product for me
that is not on your site?
Yes, quite possibly. perfume.com.au™ has an extensive
global supplier network which ensures our product availability range
is very large, so yes, we just might be able to find what you're
looking for, even if its been discontinued. If you have ordered
an item before but don't see it listed anymore, it is most likely
just sold out. We are normally able to replenish stock within a
week.
Click here to for our CUSTOMER
SERVICE AREA form to request a product. Please help
us by providing as much information about the product as you know.
e.g. name, designer, size, mens or womens etc.
6. Are my details secure?
Yes! Any information collected on this site is kept
strictly confidential and is not sold, rented, or loaned to any
other third parties. perfume.com.au™ collects certain
information to make shopping at our site fast and efficient. We
respect your privacy, and we assure you that we will maintain and
use this information responsibly.
NOTE: Actual credit card numbers are transmitted & stored using
the latest SSL encryption (128 bit) technology, This makes it 99.99999%
impossible for unauthorized use of your number.
7. Can I pay with my credit card by phone?
Yes you can. Simply select 'Pay by Phone' on the order form. A perfume.com.au™
staff member will later call you (during normal business hours)
to request your credit card details or you can call us.
8. Can I get my order gift wrapped?
Yes. perfume.com.au™ offers a gift wrapping service for all orders.
We don't use cheap coloured paper, or tacky ribbon. We guarantee
our gift wrapping service will not embarrass you.
9. How will I know when my order has been
sent?
After placing your order, an e-mail confirmation will automatically
be sent to you with your unique order number. Orders are normally
despatched from our warehouse within 24 hours after the order has
been placed.
10. What does EDT and EDP mean?
These terms all refer to the strength of the fragrance, or more
specifically the ratios of water and alcohol that has been added
to the fragrance oils.
EDP = Eau de Parfum: Lasts 4 to 8 hours. 8% - 15%
perfume oil.
EDT = Eau de Toilette: Lasts 3 to 6 hours. 4% -
10% perfume oil.
EDC = Eau de Cologne: Lasts up to 3 hours. 2% -
5% perfume oil.
A/S = After Shave: Lasts 2 to 3 hours. 3% or less
perfume oil.
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